CX Skills Library
CX Skills Library
Imparta's CX Curriculum offers a comprehensive suite of over 50 modules, addressing every stage of the Customer Experience journey. While specific roles may only engage with a subset of these modules, ensuring complete and consistent coverage across your chosen solution is essential for achieving a unified and impactful customer experience strategy.
Customer Experience
(CX) Courses
Over 50 modules organised into courses, with topical updates.
Each module includes:
- Customisation points
- Virtual and F2F training
- eLearning
- Quiz & nudge questions
- Competency definitions
- AI-powered CRM tools
- Manager coaching tools
- AI coaching
Modular
These sales courses contain over 100 modules, each rigorously developed using the latest research into sales, psychology, behavioural economics and decision strategy. Use the sales courses as-is, or swap modules in and out to suit the needs of each role. React swiftly as new learning needs emerge, and allow individual team members to explore the full sales training curriculum, just-in-time.
Multi-Format
Each module is available in virtual, trainer-led and eLearning formats, along with reinforcement and application tools. Use our advanced learning experience platform, or your own. Subscription models also include professional service days to use for consulting, customising, train-the-trainer or virtual or in-person delivery.
Explore the CX Courses
The foundations of CX success, including critical conversational skills based on Imparta's award-winning conversation model, problem-solving and handling difficult conversations.
Mastering the Customer Conversation
The 28 skills for sales teams that drive revenue growth and retention, from sales prospecting to pitching, and negotiation.
Solving Problems
A full suite of programmes to hone the skills of your sales leaders and managers, from strategy through to coaching and performance management.
Handling Difficult Situations
A set of skills for more senior customer service staff in B2C settings, or more transactional B2B salespeople.
A set of more advanced skills for more senior customer service staff in B2C settings, or more transactional B2B salespeople. These courses cover selling through service, empowering customer decisions, as well as building trust and loyalty.
Empowering Customer Decisions
The 28 skills for sales teams that drive revenue growth and retention, from sales prospecting to pitching, and negotiation.
Building Trusted Connections
A full suite of programmes to hone the skills of your sales leaders and managers, from strategy through to coaching and performance management.
Creating Loyal Customers
A set of skills for more senior customer service staff in B2C settings, or more transactional B2B salespeople.
Why Imparta
Equip salespeople to assess each situation, choose the right strategy, and execute consistently.
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Embed training in a change process that delivers continuous improvement and adapts to new challenges.
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Use sales-aware AI and modular technology to augment and enhance performance at point of need.
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